An Overview of New Restaurant Management System Trends in 2023

 A best-in-class restaurant management system is essential for the successful running of a restaurant. In addition to the use of restaurant management systems, software ranging from finance and accounting software to table reservation software, customer service chatbots, and delivery management software is also included. 

With the passing of a pandemic, the need for a restaurant management system has come into play and certain practices have become the new norm for restaurants and the dining public. The latest trends focus on either maintaining these practices or making some new changes to them. To go with them, expect a shift in menu options and sizes.

3   Key Restaurant Software Trends You Should Know

·        Customers expect the fastest delivery options

Food delivery is one of the most important restaurant trends during the Covid era. Fast food restaurants relied heavily on it, while their full-service counterparts were obliged to offer food delivery options. Similarly, the global market for food delivery services is valued at $150 billion, more than three times larger than it was in 2017 (McKinsey, 2021). What's more, sales from digital ordering platforms have increased 313% since the onset of COVID-19 (Paytronix, 2021).

The popularity of food delivery has also influenced consumer behavior towards going digital. In fact, 57% of senior consumers view restaurant menus online and 44% place delivery orders (National Restaurant Association, 2021). Additionally, 65% of orders at the peak of the pandemic came from first-time customers (Paytronix, 2021). This opens up the possibility for restaurants to offer better meal packages for delivery in the near future. Meanwhile, full-service restaurants will make the food delivery option a critical component of their operations.

·        More Advanced POS System Software

The software that runs POS systems is now more advanced and better than ever, giving store associates and the business as a whole more flexibility. 2023 could see more smartphones, tablets, Bluetooth technology, secure order pickup lockers, electronic shelf labels, and smart self-checkout solutions.

This more advanced software is made possible by physical and virtual improvements in technology.

·        Best Digital Future for Restaurant Industry

COVID-19 has been the most impactful disruption in the world as it has changed the face of operations in various industries—the food and beverage industry is no exception.

The boom in food delivery since 2020 will not only continue into 2023, but will also drive restaurants to offer or strengthen delivery menus and packages. From this trend comes the rise of other innovations such as ghost kitchens and curbside pickups, both of which increase efficiency and reduce costs. At the same time, the increased demand for delivered goods has led to an increase in residential waste, which increases the need for environmentally friendly packaging.

In-store dining will also get its share of changes, from contactless processes to food content. To keep diners safe from COVID-19, restaurants are looking ahead to leveraging technology and adding healthier options to menus. Also, meals will be planned with cost-effectiveness in mind to maximize income and minimize liabilities.

So, in short, the latest restaurant software trends and industry data tap into the benefits of the digital realm and sustain or bring new ways to keep ourselves and the environment healthy. Since many of these have already brought success to institutions, they will likely continue to exist post-pandemic.

In addition to the digital realm, technology has evolved to enhance a restaurant's sales and order workflow. These platforms are likely to improve staff management and customer service. That said, you might want to check out our guide to choosing the best restaurant point-of-sale software.

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